Supply Chain Security/Integrity
Global Guardian LLC
 

Frequently Asked Questions


We try to anticipate questions you might have about our PRODUCT / SERVICE and would be more than pleased to have the opportunity to speak with you in further detail.  If you need additional information send an email to info@globalguardianllc.com

 

  1. Who do I contact if the trusted product becomes inoperable? A. Send an email to support@globalguardianllc.com and a technical support representative will get back with you as soon as possible.
  2. What happens if I connect my trusted product to a compromised network? A.
    Protection of the software and firmware of the system depend upon the controls you have chosen to implement.  GG has a range of protections to help you avoid after-deployment compromise.
  3. Where are the verification and validation tests performed?  A. The tests are performed throughout the supply chain life cycle; however the final tests are performed in the U.S. prior to shipping the product to the end customer.
  4. Who do I contact if I want to learn more about the Trusted Provenance process or the Trusted Integration services? A. Send an email to info@globalguardianllc.com and a Global Guardian  representative will promptly get back to you within 3 business days.
  5. Can you perform the Trusted Provenance process on all major brands of personal computers and servers? A. Yes, provided the device is a Commercial-Off-The-Shelf product.
  6. Can I acquire the Trusted Provenance process on my handheld and smart phone devices? A. Although Global Guardian is currently expanding our processes to include mobile, devices, we are not yet ready for implementation.  Please visit us frequently for updates.
  7. How can I confirm if my product has been through the Trusted Provenance process? A. Each product completing the Trusted Provenance process will display a Trusted Provenance chain label.  Customers may also access our secure portal for detailed integrity information about their Trusted Provenance marked products.
  8. How can the customer confirm/receive software updates? A. Encrypted and compressed updates will be available from our secure portal along with relevant documentation.
  9. What is meant by “trusted?” A. A “trusted” component is one with documented province that has passed a number of component-specific integrity checks and functionality tests.

For further information, please contact the info@tglobalguardianllc.com  We will respond to your inquiry within 3 business days.

 

 


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